Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges are based on the total weight of your order, shipping method selected, and your delivery location within the U.S. Standard shipping rates typically start at $4.99 for small packages and may increase depending on the size and weight of the items.
We also offer free shipping on orders over a certain amount (for example, over $50), which will automatically apply at checkout if eligible. Expedited and priority shipping options are also available for an additional cost, and those rates will be displayed during checkout based on your selected service.
All delivery charges are clearly shown before you complete your purchase, so you can choose the option that best suits your needs.
How long will delivery take?
Delivery times depend on your location and the shipping method selected at checkout. For standard shipping within the U.S., orders typically arrive within 3 to 7 business days. Expedited or priority shipping options are also available for faster delivery, usually within 1 to 3 business days. Once your order is shipped, you'll receive a tracking number so you can monitor its progress in real time.
Where can I view my sales receipt?
You can view your sales receipt in the confirmation email sent to you after placing your order. This email includes all the details of your purchase, including items ordered, pricing, shipping info, and a downloadable receipt. If you created an account during checkout, you can also log in to your account and access your order history and receipts anytime.
How do I add a gift receipt to an order?
To add a gift receipt to your order, simply check the “This is a gift” option during checkout. You’ll then have the option to include a gift receipt, which excludes pricing details, and you can also add a personalized message if you'd like. If you miss this step, feel free to contact our customer support right after placing your order—we’ll be happy to update it for you before it ships.
How long do I have to return an order?
You have 30 days from the date of delivery to return an order. Items must be unused, in their original packaging, and in resellable condition to qualify for a return. If you need to start a return, just contact our customer support team with your order details, and we’ll guide you through the process.
Payment Information
How is the recipient reimbursed?
If a return or refund is approved, the recipient is reimbursed through the original payment method used during checkout. Depending on your bank or card provider, it may take 5–10 business days for the refund to appear in your account. If the order was a gift and the recipient needs the refund, please contact our customer support to arrange it through a gift card or an alternative solution, if applicable.
Can I be reimbursed through the original payment method?
Yes, absolutely. If your return is approved, the reimbursement will be issued directly to the original payment method you used at checkout. Please note that it may take 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Can the country receiving the shipment be different than the country of purchase?
Yes, in most cases, the country receiving the shipment can be different from the country of purchase. However, this depends on the shipping and billing options available in our system. At checkout, you can enter a billing address in one country and a shipping address in another, as long as international shipping is supported for that destination. Please note that customs fees, taxes, or import duties may apply and are the responsibility of the recipient.
How can I return an item?
To return an item, please contact our customer support within 30 days of receiving your order. Provide your order number and the reason for the return, and we’ll guide you through the process. We’ll share the return instructions and a shipping address—just make sure the item is unused, in its original packaging, and in resellable condition. Once we receive and inspect the returned item, your refund will be processed promptly through your original payment method.
Will I receive the same product that I see in the picture?
Yes, absolutely. We make every effort to ensure that the product images on our website accurately represent the item you’ll receive. This includes color, size, and design. However, slight variations may occur due to lighting or screen settings. If you ever feel the product doesn’t match the description or image, our return policy has you covered.
Will you restock items indicated as “out of stock?”
Yes, we regularly restock popular and in-demand items. If a product is marked as “out of stock,” it’s likely to be available again soon. You can sign up for restock notifications on the product page to be alerted as soon as it becomes available, or reach out to our customer support for an estimated restock timeline.
Orders and Returns
Delivery charges for orders from the Online Shop?
Delivery charges depend on the shipping method you choose and the destination of your order. For standard shipping within the U.S., rates typically start at $4.99 and may increase based on the weight and size of your package. We also offer free shipping on qualifying orders over a certain amount (e.g., $50), which will be automatically applied at checkout. Expedited and priority shipping options are available at an additional cost, and all charges are clearly displayed before you confirm your order.
How long will delivery take?
Delivery times depend on the shipping method selected and your location. For standard shipping within the U.S., orders typically arrive within 3 to 7 business days after processing. Expedited options like 2-day or overnight shipping are also available for faster delivery. Once your order ships, you’ll receive a tracking number so you can monitor its progress in real time.
What exactly happens after ordering?
After you place your order, you’ll receive a confirmation email with all the details of your purchase. Our team will then begin processing your order, which usually takes 1–2 business days. Once your items are packed and handed over to the shipping carrier, you’ll get a shipping confirmation email along with a tracking number, so you can follow your package every step of the way until it arrives at your doorstep.
How long does the delivery take and how much does it cost?
Delivery within the U.S. typically takes 3 to 7 business days with standard shipping, depending on your location. If you need your order sooner, expedited options like 2-day or overnight shipping are available at an additional cost.
Shipping rates generally start at $4.99 for standard delivery and may increase based on the weight, size, and speed of the shipment. We also offer free shipping on qualifying orders—usually those over $50. All available delivery options and exact charges will be shown at checkout before you confirm your order.
Which browser is best to use the site?
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